How to Win Friends and Influence People

How to Win Friends and Influence People
( Guidelines from Dale Carnegie's " How to win friends and influence people" )
Fundamental Techniques in Handling People
♥Don't criticize, condemn or complain.
♥Give honest and sincere appreciation.
♥Arouse in the other person an eager want.
Six ways to make people like you
♥Become genuinely interested in other people.
♥Smile.
♥Remember that a person's name is to that person the sweetest and most important sound in any language.
♥Be a good listener. Encourage others to talk about themselves.
♥Talk in terms of the other person's interests.
♥Make the other person feel important - and do it sincerely.
Win people to your way of thinking
♥The only way to get the best of an argument is to avoid it.
♥Show respect for the other person's opinions. Never say, "You're wrong."
♥If you are wrong, admit it quickly and emphatically.
♥Begin in a friendly way.
♥Get the other person saying "yes, yes" immediately.
♥Let the other person do a great deal of the talking.
♥Let the other person feel that the idea is his or hers.
♥Try honestly to see things from the other person's point of view.
♥Be sympathetic with the other person's ideas and desires.
♥Appeal to the nobler motives.
♥Dramatize your ideas.
♥Throw down a challenge.
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
♥Begin with praise and honest appreciation.
♥Call attention to people's mistakes indirectly.
♥Talk about your own mistakes before criticizing the other person.
♥Ask questions instead of giving direct orders.
♥Let the other person save face.
♥Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
♥Give the other person a fine reputation to live up to.
♥Use encouragement. Make the fault seem easy to correct.

♥Make the other person happy about doing the thing you suggest.

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